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This study aims to highlight the role of individual and instructional design factors on training transfer and explore and review focal training factors that influence the transfer of training.

A conceptual framework has been developed for this study to better present the prevalent factors that have been empirically validated.

The facets of transfer encompassed in this study have gathered enough evidence to demonstrate a positive association with the transfer. This review points out that all predictor variables (learner characteristics, instructional design and environmental factors) positively and significantly influence the transfer of training. A mix of variables is proposed, with further investigation recommended to develop a robust training transfer hypotheses.

This study contributes to the training transfer literature in three ways. First, the authors have shown the positive influence of pre-training factors on training transfer. This study is grounded in a robust theoretical framework, thus fulfilling the previous gaps. This conceptual study elaborates on the importance of factors to establish the training transfer hypothesis. Future studies should test the suggested framework and look for other things that could help learners be more effective and motivated so that training can be more effective and transferable.

This study has significant findings for organizations operating in the current business scenario to enhance learning transfer, where the transfer is very low and a significant cause of concern for every organization. By making management aware of the success factors of training transfer, they can ensure a better training transfer. In this study, the transfer design considerations are discussed in detail, and their practical consequences are provided for training transfer in general and training professionals in particular.

The training transfer literature showcases two significant gaps; first, it lacks appropriate characteristics, and second, there is variability in the results. This study bridges the gaps and attempts to advance our understanding of training transfer grounded in the theoretical framework by focusing on learner characteristics, instructional design and work environment in training transfer, which predictor variables can improve training transfer. This study also contributes to the current training transfer literature by proposing a combination of factors that provide a theoretical foundation for developing a solid training transfer theory.

This study aims to empirically develop a reliable and valid instrument measuring the online service quality in the context of the banking sector in India.

The methodological framework of this research comprises developing an instrument that is based on previous literature, qualitative and quantitative procedure. The study used the survey method and collected data via a well-structured questionnaire from a sample of active Internet banking users. The proposed instrument is identified by the data-reduction technique that is exploratory factor analysis (EFA), and validated through the confirmatory factor analysis (CFA).

The results confirmed that the digital banking service quality scale (DBSQual) contains 24 items in seven dimensions: (1) web architecture, (2) user friendliness, (3) efficiency of website, (4) reliability, (5) responsiveness, (6) security and (7) personalization. The relationship between digital banking service quality and e-customer satisfaction has also been found to be significant in this study.

The results of this study do not find general application for different banks operating in the same sector in India. More testing of DBSQual is required across various different contexts for validity augmentation. In addition, findings would be more reliable if the non-Indian context could be taken into consideration. Thus, such limitations open a window for future research.

This study is quite fruitful for the banking organizations in measuring their online services, and enables them to implement their marketing and operational strategies more effectively and efficiently.

The contribution of this study is the development and validation of a new instrument that is DBSQual that contains seven determinants of customers' e-service quality perception, emphasis on measuring online service quality in the Indian banking sector. These determinants will offer banks a promising starting idea for establishing an effective quality management for their online businesses. They will be able to increase the opportunities by tapping themselves at a competitive edge.

The purpose of this paper is to analyze the extent, quantity and quality of corporate social responsibility (CSR) disclosures made by the top Indian companies in their annual reports.

This study analyzes the annual reports of the top 137 companies from CNX-500, over ten years, from 2008 to 2017. The technique of content analysis has been employed manually to examine the number of CSR activities disclosed, quantity and quality of CSR disclosures made by the selected companies in their annual reports. Also mean, percentages, trend analysis and analysis of variance have been employed to analyze the disclosures.

This study highlights that there is a continuous increase in the quantity of disclosures and the number of CSR activities disclosed by Indian companies over the selected period. It also observed that among the selected themes, most disclosed CSR activities are from “customer theme” and “community development theme.” Findings regarding the quality of CSR disclosures revealed that the “qualitative disclosures with specific information” are preferred most by the companies within India. Also, there is a significant variation in the quantity of CSR disclosures across the selected eight themes.

As most of the prior literature on CSR disclosures focused on developed countries in comparison to developing ones, this study contributes to the existing literature by carrying out an extensive investigation of this concept among the Indian companies. Moreover, there are very few studies addressing such a scientific inquiry in the Indian context, especially after the introduction of amendments in the Companies Act, 2013. Furthermore, this study utilizes a comprehensive research instrument consisting of a total of 178 CSR activities, divided across eight themes for collecting data on disclosures from the annual reports. This instrument can be used in the future studies on CSR disclosures in other developing countries as well.